Restoring Your Home Without the Judgement.
Expert, confidential support to help you sort, clear, and restore your living space safely.
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Our 6-step Cleanup Process explained
At 1st Hoarding Clean Up, we understand that every hoarding situation is unique, which is why we offer a complimentary walkthrough with our experienced project managers. This free, no-obligation assessment allows us to evaluate the severity of the cleanup, discuss your specific concerns, and create a tailored plan that suits your needs. Our goal is to provide clarity, transparency, and a stress-free experience from the very start.
By assessing the space in person, we can offer realistic timelines, cost estimates, and the best approach to restoring a safe and livable environment. No hidden fees, no surprises—just expert guidance to help you take the first step toward a cleaner, healthier space.
Our team is here to assist you in navigating this delicate process with the utmost care and respect, whether it is a hoarding cleaning, an estate cleanout, or simply you or a member of your family are downsizing.
Step 1: The Free, No-Obligation Walkthrough (The Foundation)
Before any work begins, we conduct a private on-site visit. This isn’t just an inspection; it’s a conversation. This step is 100% free and serves two vital purposes:
Understanding Your Vision: We sit down with you (or the family) to discuss your specific goals. Do you need a single room cleared for a medical bed? Is there a deadline for a move or an inspection? We ask the right questions to ensure our plan aligns with your emotional and physical needs.
Precision Planning & Quoting: Hoarding situations are unique. By seeing the environment firsthand, we can provide an accurate, fixed quote and a realistic timeline for completion. This eliminates “surprise fees” and gives you the peace of mind of knowing exactly what to expect.
Step 2: Goal-Aligned Strategy
Based on the walkthrough, we build a custom “Game Plan.” We identify the “Must-Save” areas—like a home office or a kitchen—and establish a sequence of work that minimizes stress. We coordinate logistics, such as dumpster placement and donation pick-ups, so you don’t have to worry about a thing.
Step 3: Strategic Sorting & Asset Recovery
Our team arrives with a “Search and Rescue” mindset. We don’t just clear rooms; we sift through items with care.
The “Gold Mine” Protocol: We are trained to look for lost valuables—jewelry, cash, heirlooms, and vital legal documents (deeds, wills, titles)—that often get lost in high-volume environments.
The Three Pillars: Everything is categorized into Keep, Donate, or Discard, and nothing is removed without following the boundaries we set during the walkthrough.
Step 4: Discreet Removal & Logistics
We understand the sensitivity of your neighbourhood reputation. We use unmarked vehicles and work efficiently to minimize the “footprint” of the cleanup. We handle the heavy lifting, loading, and hauling, ensuring that the removal phase is fast, quiet, and professional.
Step 5: Deep Cleaning & Biohazard Sanitization
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Hospital-Grade Disinfection: We use industrial-strength, EPA-approved sanitizers to scrub surfaces.
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Air Quality Restoration: We utilize HEPA air scrubbers and professional deodorization techniques to remove stubborn odours, ensuring the home is not just empty, but truly healthy to breathe in.
Step 6: Post-Cleanup Walkthrough & Handover
Our job isn’t done until we walk through the finished result with you. We ensure every goal discussed in Step 1 has been met.
We help you “reset” the space, often assisting with basic organization so that the home feels manageable and welcoming again. We leave you with a clean slate and the peace of mind you deserve.
Professional, discreet hoarding remediation—restoring your space in as little as 24 hours.
See what’s possible with the right team.
Slide to see actual homes we’ve restored. Your space can look like this by tomorrow.
For a more personal experience, connect one-on-one with a project manager who understands your journey.
Frequently Asked Questions
What happens during the free, no-obligation walkthrough?
The walkthrough is a crucial first step for two reasons. First, it allows us to meet you, understand your specific goals, and discuss a timeline that works for your needs. Secondly, it gives our project managers a clear understanding of the environment so we can provide an accurate, fixed quote with no hidden surprises. It’s a quiet, no-pressure conversation to ensure you feel comfortable with our plan.
Will my neighbors know what is happening?
We prioritize your privacy above all else. Our team arrives in unmarked vehicles, and we do not wear uniforms that scream “junk removal.” We work quickly and discreetly to ensure that your personal situation remains private and that the cleanup process is as low-profile as possible.
Do you just throw everything away, or will you help me sort?
How much does hoarding cleanup cost?
Do I need to clean or prep anything before you arrive?"
Absolutely not. In fact, we prefer that you don’t. The purpose of our service is to take the entire physical and emotional burden off your shoulders. You don’t need to ‘pre-clean,’ sort, or even move a single box before our free walkthrough or our first day on-site. Our team is trained to handle the situation exactly as it is, and we arrive fully equipped to manage everything from the initial sorting to the final sanitization.”
The Final Handover: Your Fresh Start Guaranteed.
Request a free, no-obligation, in-person walkthrough today
Our dedicated team works fast while handling the heavy lifting and logistics. Request a free walkthrough and take the first step toward reclaiming your space.
Since 1998, 1st Hoarding Clean Up has been providing compassionate, responsible hoarding cleanup and decluttering services.
Greater Vancouver
#4 – 7187 Honeyman Street Delta, British Columbia, V4G 1E2
Phone: 1-855-468-2588
Vancouver Island
#347, 185 – 911 Yates Street Victoria, British Columbia, V8V 4Y9